Austin’s IMN 3rd Annual SFR Property Management Forum

Hiring & staffing: How much scale do you need to build an internal team vs maximizing use of 3rd parties, remote staffers and virtual assistants?

Pannel:

  • Stacy Winship, VP, Property Management (Empire Communities)
  • Michael Krause, Partner (Atrium Management Company)
  • Todd Ortscheid, Chairman (Revolution Rental Management)
  • Andrew Smallwood, VP of Revenue (Second Nature)

Topics:

  • What effect has Covid-19 had on your virtual management processes and what are the best practices for managing remote team members?
  • What are the benefits of virtual management, and what are the pitfalls?
  • What are the automation trends in property management operations? Are you using virtual assistant support?
  • The offshore route for call centers and virtual employees
  • What kinds of functions does it pay to centralize? Decentralize?
  • Technology in property management: How much can it save in staffing? What are the pluses and minuses?

Key take-aways:

  1. Automation is critical for property managers who are growing.
  2. Virtual assistants are hugely important.
  3. Self-showing locks, texting and open API’s are growing in popularity and used by top property managers.

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